This policy applies to shipments of our 3D peel and stick wall tiles, delivered in packs of self-adhesive tiles.

Delivery Area

We deliver to mainland France and the United States. We do not ship to the French overseas departments and territories (DOM-TOM).

Shipping to the United States

• Free shipping to the United States, no minimum purchase
• Ships within 1 to 2 business days
• Delivered within 4 to 8 business days
• Tracking number sent by email

Processing Time

Your order is prepared and handed to the carrier within 24 to 48 business hours after payment is confirmed. Orders placed on a weekend or public holiday are processed on the next business day.

Transit Time

Once your package has shipped, allow 4 to 8 business days for delivery in mainland France.

Total Delivery Time

5 to 10 business days from payment confirmation (processing + transit).

These times are estimates and do not include peak periods (sales, holiday season) or delays caused by the carrier.

Orders placed before 3:00 p.m. (Paris time), Monday through Friday, are processed the same day; orders placed after that time, on a weekend, or on a public holiday are processed on the next business day.

Shipping Costs

Shipping is free, with no minimum purchase, on all orders delivered to mainland France. No shipping fee is added at checkout.

Order Tracking

As soon as your package is handed to the carrier, a tracking number is emailed to you. It may take 24 to 72 hours for the number to become active in the carrier's system.

Shipping Address

It is your responsibility to check that the address entered at checkout is correct. An incomplete or incorrect address may delay your package or cause it to be returned. Any reshipment due to an address error may be charged.

Damaged or Missing Package

If your package arrives damaged, note specific reservations with the carrier and let us know within 48 hours at contact@murizelia.fr, with photos attached. If your package has not arrived within the total delivery time stated above, contact us and we will open an investigation with the carrier.

If one or more tiles arrive cracked, bent, or damaged, send us photos of the tiles and the packaging: we will send you a replacement or give you a refund, as described in our refund policy.

Contact

Email: contact@murizelia.fr
WhatsApp: +33 7 56 88 21 12 (messages only)